Customer Testimonies

Renee Wood
Lubbock, TX
They have been awesome to deal with. The education they have given me on taking care of my pool is fabulous.

I highly recommend Pools West.

Scott and Ellen Hein
Lubbock, TX
Blane Potts takes GREAT care of us!! Thank you for the outstanding service over the years!!!!

John and Elizabeth Thomasson
Lubbock, TX
In the past, we have had issues with maintaining clear water in the pool. Since we have been having the water tested at Pools West and following their recommendations regarding appropriate treatment and use of chemicals, all problems are readily resolved. We plan to use Pools West for all of our pool needs in the future.


Dale and Susan Little

Lubbock, TX

I think Mark and Susan have been taking care of our pool and hot tub for over 25 years now!!

We are blessed to have someone so trustworthy.


JD and Julie Cage

Muleshoe, TX

Mark’s dad build our pool. We have been happy customers for 30-35 years.


Robert and Brooke Glass

Spur, TX

The staff at Pools West is friendly and helpful. Any questions or problems I have had, they have always worked to help solve it. If they didn’t know they quickly found the person who could offer a solution.

Grateful to have a place like Pools West in Lubbock!!


Noe and Susan Morales

Lubbock, TX

Customer service is very professional, knowledgeable, and friendly. Not at all pushy for the sale! This is the main reason we bought from Pools West! Showroom selection is great and prices are very reasonable. We have had our Hot Spring hot tub for over a year now and still feel it is one of the best purchases we have made!!!

Thank you Pools West!!


Kristi Payne

Lubbock, TX

I always appreciate the fast and friendly service I get when I go into Pools West. They analyze my water sample and get me everything I need to keep my pool sparkling clean!! Their service department is also great and I can count on everyone at Pools West to keep me going.


Al Manny

Lubbock, TX

Pools West took a pool that was in poor shape, fixed the pool, and then tried diligently to repair the spa only to find out, as part of the pool, that it would cost more to fix than make it part of the pool.

We purchased a separate Coast Spa.


Jamie Thomas

Ransom Canyon, TX

Pools West is a company that still cares about the customer!! Pools West is very “knowledgeable” and does not try to over sell products. Pools West service is great. I am thankful I finally found them.


Saddlewood Apartments

Lubbock, TX

Always willing to help- Great people!! Very happy customer!!


James Wilcox

Lubbock, TX

Received prompt service!! Friendly and knowledgeable.


Krista Billingsley

Littlefield, TX

Great info and friendly service.

Becky Wiggins

Lubbock, TX

We have used Pools West for many years. They helped us with our pool and now with our Hot Spring Spa. We have price checked but the staff and service is like none other.

Tom Mattison

Lubbock, TX

Absolutely great. Chemical costs seem on the high side at times, otherwise excellent!!


Mary Mann

Lubbock, TX

Being a first time pool owner they have been able to help me "straighten out" the mess I had, caused by another pool supply dealer. They are very knowledgeable, helpful AND very friendly!

Thank you for Pools West for your help!!


Garyn Davis

Littlefield, TX

I have always had a great experience at Pools West. The customer service I have received there has always been great. They have always been able to help me with any of my pool "problems." Great service and great advice! Been going there for years and have been completely satisfied!


Pam Brindley

Lubbock, TX

Susan and Chelsea are always very helpful!!! They also “rescued” our pool last summer before a pool party and helped bring our pool to the best shape for people to swim.


Steve and Sherry Gross

Lubbock, TX

Pools West is competent, knowledgeable, and thorough in any challenge we have brought them. The courteous staff has helped us with pool repairs and a Hot Spring spa purchase. Their low pressure sales make them a delight to work with. They offer training after the sell and make you comfortable in your knowledge of tackling testing the water and determine the chemicals you need.


Teresa Cooney

Lubbock, TX

Great service!! They help with all chemicals and/or when pipes get leaks, etc. I tell people at other places like Costco, etc. to go to Pools West for the great service.